About Our Team

How It All Started

Those who work in the sector serving senior communities are akin to residents of a particularly important old heritage building. The “heritage” is our current service paradigm — with its laws, norms, standards, history, policies, and procedures. Within this heritage, we are caretakers of some of the most vulnerable members of our society, and we also hold the hopes and dreams of the younger people who work in this industry and long for growth and recognition.

Over time, our systems have become dated, bloated, inefficient and unsustainable. The COVID-19 crisis highlighted the urgent need to adapt. If we ignore these lessons, we risk becoming irrelevant to a society that either cannot afford our services or no longer identifies with the way we operate.

As in the restoration of a valued old building, we need to erect a new scaffold around the old service structures — preserving what is noble and essential, discarding what holds us back, and rebuilding a model that delivers better service, empowers staff, and brings fulfilment to everyone involved: older persons, caregivers, service providers and families.

Project Scaffold provides a framework for this renewal — a Portal through which participants in the sector can collaborate. It promotes Relationship-based Service, recognising all stakeholders and uniting them in the process.

Organisations and individuals can participate in various ways, and the hope is that the outcomes will contribute toward improved services and related legislation.